Refund policy

REFUND POLICY

 

We hope each customer loves what you place the order, but if you aren't totally in love with something, you have 15 days from the purchase date to send it back to us. Simply pack the item in its original packaging and ship it to the address in your invoice. The Sinokame team will refund the money for your product. Once an item is shipped it is out of our company's hands and in the mailing services care, if the item says delivered we honor the shipping company's statement.

For wrongly sent or faulty items, the item must be in the same condition that you received it (MUST BE IN UNUSED CONDITION) with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return/refund questions at support@sinokame.com