FAQS

FAQs

WHERE DO YOU SHIP?
We ship worldwide. If the website does not ship to your country, please email or message me, and I will add your destination to the website.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Each bag you can order means we are already made it,so it will shipping out with 1 business day

GLOBAL ECONOMY SHIPPING: 6-10 BUSINESS DAYS

HOW DO I TRACK MY ORDER?
Once your order has shipped, you'll get an email with a link to your tracking number. You can track your order with these website: https://www.17track.net/

CAN I MAKE CHANGES TO MY ORDER?
If you need to make any changes or cancel your order, please contact us immediately . Our team often processes orders within a 1 day. If we have already processed your order, we will be unable to make any changes or cancellations.

I WANT SOME MAKEUP BAGS, BUT I CAN NOT SEE THEM ON YOUR WEBSITE!
We make all restock announcements on our Instagram stories and titok pins, any question Please free be contact us in ig @sinokame_official,TikTok @sinokame

WHAT SHOULD I DO IF THERE IS A PROBLEM WITH MY ORDER?
The sinokame team try our best to make sure that every order is perfect for you, however, sometimes errors do occur. If you have any issues regarding your order, please do let us know asap (VIA EMAIL) and we will do our best to resolve any issue quickly and efficiently.

HOW DO I MAKE A RETURN/GET A REFUND?
We want you to absolutely love your order. But if something doesn't quite click, no worries! You've got 20 days from the purchase to send it back. Just pack it in the original box and ship it to the address on your invoice. We'll refund you once we get it back. Once it's shipped, it's in the hands of the mail service. If they say it's delivered, we take that as final